Since the yearly focus strategic objective was deployed in 2001, 100 percent of the goals have been met.
Since 2005, approximately 94 percent of strategic actions have been accomplished. In 2010, the Austin American-Statesman named the firm “the best place to work in Austin.” Over 95 percent of K&N Management team members report they are proud to work for the company. Overall guest satisfaction ratings are over 4.7 for both, also beating the best competitor. For both K&N restaurant concepts, guests rate their satisfaction with food quality, hospitality, cleanliness, speed of service, and value at least 4.7 on a 5-point scale, outperforming the best competitor. In sales, K&N Management’s restaurants significantly outperform local competitors and national chains. K&N's revenue is approximately $50 million. The company's culture is based on quality and excellence strong relationships with its customers, referred to as "guests" and a vision "to become world famous by delighting one guest at a time." The company has more than 450 employees, referred to as "team members," in its workforce. Both feature walk-up counter service and a limited menu. 
K&N Management is the licensed Austin,Texas-area developer for Rudy's "Country Store" & Bar-B-Q and the creator of Mighty Fine Burgers, Fries and Shakes, two fast-casual restaurant concepts. Insights on the Road to Performance Excellence.
Baldrige Excellence Framework Expand or Collapse.Are You Ready to Address Your Business Challenges and Get National Recognition?.easyInsight: Take a First Step Toward a Baldrige Self-Assessment.
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